Refund policy
Our 30-day first-order guarantee
Supplements should be judged over weeks, not days. So your first RENEW order comes with a 30-day guarantee, counted from the day it's delivered. If RENEW isn't right for you, send it back and we'll refund the product price, less what it cost us to ship your order.
What the guarantee covers
- Your first order only. The guarantee applies once per customer, to your first RENEW purchase; we identify first orders by email address and shipping address. On a subscription, it covers your first shipment, and returning that shipment cancels the subscription unless you tell us otherwise.
- Every bottle in that order. If your first order has more than one bottle, all of them are covered.
- Opened or unopened. You can return a bottle you've started. We only ask for the bottle back.
- Later orders and subscription renewals aren't eligible for a change-of-mind refund. You can pause, skip, or cancel a subscription at any time before your next billing date, so nothing bills that you don't want.
How to return your first order
- Email support@itsnovera.com (or reply to your order email) within 30 days of delivery. Include the name and email on the order.
- We'll email you a prepaid return label. Return shipping is on us.
- Pack the bottle(s) and send them back within 14 days of receiving the label. If you miss that window, just email us for a new label. Once the carrier scans your return, any loss in transit is on us.
What you'll receive
- A refund of what you actually paid for the product (after any discount), plus any sales tax paid on it, to your original payment method. We issue it once your return arrives.
- Less our shipping cost. Shipping is free to you, but not to us. We deduct what we actually paid the carrier to ship your order to you. It varies with your address and order size, and we'll tell you the exact amount before we issue the refund. If you paid for shipping at checkout, that charge isn't refunded instead.
- There is no restocking fee.
Refunds typically appear on your statement within 5–10 business days of being issued, depending on your bank.
Orders placed before September 25, 2026
Orders placed before September 25, 2026 keep the terms they were sold under: a full refund of the product price within 30 days of delivery, with no return needed.
Damaged or incorrect orders
If any order, first or not, arrives damaged or incorrect, contact us within 30 days of delivery. We'll replace it or refund it in full, including shipping — your choice.