Terms of service

Last updated: September 25, 2026

PLEASE READ SECTIONS 13, 14, AND 15 CAREFULLY. THEY LIMIT OUR LIABILITY AND REQUIRE THAT MOST DISPUTES BETWEEN YOU AND NOVERA BE RESOLVED BY BINDING INDIVIDUAL ARBITRATION RATHER THAN IN COURT, AND THEY WAIVE YOUR RIGHT TO A JURY TRIAL AND TO TAKE PART IN A CLASS ACTION. SECTION 15 EXPLAINS HOW TO OPT OUT OF ARBITRATION WITHIN 30 DAYS.

Welcome to Novera. These Terms of Service (the "Terms") are the agreement between you and Novera ("Novera", "we", "us") for your use of itsnovera.com (the "Site") and for every purchase you make through it. Please read them. By visiting the Site, creating an account, or buying RENEW, you accept these Terms. If you do not accept them, please do not use the Site.

Our Privacy Policy, Shipping Policy, Refund Policy, and Subscription Policy are part of these Terms. If a specific policy and these Terms ever disagree about a purchase, the specific policy wins.

You must be at least 18 years old to use the Site, open an account, or buy our products, and you may use the Site only in ways that comply with the laws that apply to you.

1. The Site as it is

You may use the Site and everything on it for the purposes the Site is plainly for: learning about our products and the research behind them, and buying them. The Site is provided as it is on any given day. We work to keep it available and accurate, but we do not promise that it will always be up, error-free, or unchanged, and we are not responsible if a message you send through it is lost or delayed.

2. Our content and our rights

Everything on the Site — the words, photographs, illustrations, video, design, code, product names, and the Novera name and mark — belongs to Novera or to people who have given us permission to use it. It is protected by copyright, trademark, and other laws. Nothing on the Site gives you a licence to use our name, logo, or images. You may read, download, or print pages for your own personal, non-commercial use. You may not reproduce, republish, sell, or otherwise exploit any part of the Site without our written permission.

3. Your permission to use the Site

We give you a limited, personal, non-transferable, revocable permission to visit and use the Site. If you quote or share our content, credit Novera and link to the page it came from. Republishing or distributing our content beyond that needs our written consent.

4. What you agree not to do

You agree that you will not, and will not help anyone else to:

• break any law, or use the Site from anywhere it is not permitted;
• pretend to be someone else, or misstate your connection to any person or company;
• harass, threaten, defame, or discriminate against anyone through the Site;
• upload viruses or other harmful code, or try to interfere with how the Site or its hosting works;
• try to get into accounts, systems, or data that are not yours, or defeat any security measure;
• copy the Site or its content with scrapers, bots, or other automated tools, or use our content to train or feed a generative-AI system;
• reverse-engineer, decompile, or copy any software that runs the Site;
• remove any copyright, trademark, or other notice from our content;
• collect other people's personal information through the Site, or submit personal information you are not allowed to share;
• suggest that you represent Novera when you do not;
• build another product, service, or site on top of the Site or its content.

Unless we have agreed in writing, you also agree not to advertise or resell our products on third-party marketplaces or websites. We take down unauthorised listings when we find them.

If you break these Terms we may, without notice, cancel an order or subscription, close your account, or stop you from using the Site or any part of it.

5. Accounts

You may create an account to manage orders and subscriptions. Give us accurate, complete information and keep it current. You are responsible for keeping your password private and for everything done through your account, so tell us right away at support@itsnovera.com if you think someone else has used it. We may refuse or close an account at our discretion, including for behaviour toward our team that is abusive, threatening, or discriminatory.

6. Accuracy of what you see

We update the Site regularly, but a description, image, or price can be out of date or contain a mistake. We may correct errors, change information, and update or withdraw products at any time without notice. If an order is affected by a pricing or listing error, we will tell you and either cancel it with a full refund or offer you the correct terms.

7. Links to other sites

The Site links to third-party sites — for example, the research we cite. We do not control those sites, we are not responsible for what they contain or sell, and a link is not an endorsement. Please read their own terms and policies before you rely on them or buy from them.

8. Reviews, comments, and other submissions

You may be able to leave a product review, comment, or other content on the Site, or send us feedback (together, "Submissions"). You are responsible for what you submit. Please do not include health or medical information, government identifiers, financial account details, or anyone else's personal information in a Submission.

By making a Submission you give Novera a worldwide, royalty-free, perpetual, non-exclusive licence to use, reproduce, edit, publish, translate, and display it — including your name or handle as it appears with the Submission — in any medium and for any purpose, including marketing, without further notice or payment. You keep ownership of your Submission. You confirm that it is yours to share, that it is accurate, and that it does not infringe anyone's rights or contain anything unlawful, abusive, obscene, or malicious. We may, but do not have to, monitor, edit, or remove Submissions, and we are not responsible for Submissions posted by others.

9. Buying from us

When you place an order you will be asked for payment, billing, and shipping details. You confirm that you are entitled to use the payment method you provide and that the details you give us are true and complete. Payments are processed by third-party providers under our Privacy Policy.

Prices are in US dollars. We may refuse or cancel an order for reasons that include product availability, an error in the description or price, an error in your order, or suspected fraud or misuse; if we cancel an order you have already paid for, we refund it in full. Shipping, delivery, and returns are governed by our Shipping Policy and Refund Policy, which include our 30-day first-order guarantee.

10. Subscriptions

If you choose Subscribe & Save, your order renews automatically at the interval and price shown at checkout until you cancel. We email you before every charge. You can pause, skip, or cancel at any time from your account or by emailing support@itsnovera.com, and cancelling before your next billing date prevents that charge. The full terms are in our Subscription Policy.

11. Promotions and promotional codes

From time to time we offer promotional codes, credits, giveaways, or other promotions. Each is subject to these Terms and to any rules posted with the offer, which control if they differ. Unless the offer says otherwise: codes are for personal use, may be used once, cannot be combined with other offers, have no cash value, are not transferable, and may be withdrawn or changed by us at any time. Promotions are open only to US residents aged 18 or over and are void where prohibited. We will only ever contact a winner through our own verified email address.

12. Not medical advice

RENEW is a dietary supplement. These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.

Everything on the Site — including our Learn articles, product descriptions, and answers from our support team — is general information and education. It is not medical advice, and it is not a substitute for advice from your own doctor, pharmacist, or other healthcare provider. Do not use anything on the Site to diagnose or treat a condition or in place of care a provider has prescribed. Talk to your healthcare provider before starting any supplement, especially if you are pregnant or nursing, take medication, or have a medical condition, and stop taking a product and speak to a provider if you have a reaction to it. Keep our products out of the reach of children.

13. Disclaimer of warranties and limitation of liability

We do not promise that the Site will be uninterrupted, timely, secure, or free of errors, or that any information you send us will be secure in transit. We may take the Site down, in whole or in part, at any time. Your use of the Site is at your own risk.

TO THE FULLEST EXTENT THE LAW ALLOWS, THE SITE, ITS CONTENT, AND OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. THIS DOES NOT AFFECT OUR 30-DAY FIRST-ORDER GUARANTEE, WHICH IS A PROMISE WE MAKE ABOUT OUR PRODUCTS AND STAND BEHIND.

TO THE FULLEST EXTENT THE LAW ALLOWS, NOVERA AND ITS OWNERS, EMPLOYEES, CONTRACTORS, SUPPLIERS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM THE SITE, ITS CONTENT, OUR SERVICES, OR ANY PRODUCT BOUGHT THROUGH THE SITE, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY, EVEN IF WE HAVE BEEN TOLD SUCH DAMAGES ARE POSSIBLE. OUR TOTAL LIABILITY FOR ANY CLAIM CONNECTED WITH AN ORDER IS LIMITED TO THE AMOUNT YOU PAID FOR THAT ORDER, AND FOR ANY OTHER CLAIM TO ONE HUNDRED US DOLLARS ($100).

Some states do not allow some of these exclusions or limits. Where that is the case, our liability is limited to the fullest extent the law permits, and you may have other rights that vary from state to state. Nothing in these Terms limits any right that cannot be limited by law.

14. Indemnification

You agree to defend, indemnify, and hold harmless Novera and its owners, employees, contractors, suppliers, and service providers from any claim, demand, loss, or expense, including reasonable attorneys' fees, brought by a third party and arising from: your breach of these Terms or of any law; your violation of someone else's rights; your Submissions; or your use of the Site or of anyone using your account. We may take over the defence of any matter you would otherwise indemnify us for, at our own expense, and you agree to cooperate with us if we do.

15. Governing law, arbitration, class-action waiver, and jury waiver

Summary. Except for the small-claims and injunctive-relief exceptions below, you and Novera agree to resolve any dispute through binding individual arbitration, not in court, and each of us gives up the right to a jury trial and to bring or join a class action. You can opt out of arbitration within 30 days.

15.1 Governing law

These Terms and any dispute between you and Novera are governed by the laws of the State of California, without regard to its conflict-of-laws rules, except that the Federal Arbitration Act (9 U.S.C. § 1 and following) governs this Section 15 and any question about whether a dispute must be arbitrated. For any matter that may proceed in court, you and we each consent to the exclusive jurisdiction of the state and federal courts located in Orange County, California.

15.2 Talk to us first

Before either of us starts arbitration or a court case, the party with the claim must send the other a written notice describing the dispute and the outcome sought. Notice to Novera goes by email to support@itsnovera.com with the subject line "Dispute notice" and by post to Novera, Attn: Dispute Notice, 211 S State College Blvd, Suite 321, Anaheim, CA 92806. Notice to you goes to the email address on your account or order. For 60 days after a complete notice is received, you and we will make a good-faith effort to resolve the dispute informally, including by a phone or video conversation if either of us asks for one. Any limitations period is paused during those 60 days. Arbitration or a court case may not be started until the 60 days have passed.

15.3 Binding individual arbitration

Any dispute, claim, or controversy arising out of or relating to the Site, our products, our services, these Terms, or our Privacy Policy that is not resolved under Section 15.2 will be settled by final and binding arbitration before a single neutral arbitrator, administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules then in effect (available at www.adr.org), as modified by this Section 15. If the AAA is unavailable, you and we will agree on another administrator, or a court will appoint one. The arbitrator, not a court, decides whether a dispute is subject to arbitration, except that a court decides any question about the enforceability of the class-action waiver in Section 15.6.

The arbitration will take place in the county where you live, or by phone, video, or written submissions if you prefer. The arbitrator may award the same relief that a court could award to you individually, must follow these Terms, and will issue a reasoned written decision. Judgment on the award may be entered in any court with jurisdiction.

15.4 Fees

If you start an arbitration, you pay only the AAA consumer filing fee, and never more than the fee to file a case in the state court where you live; Novera pays the rest of the arbitration and arbitrator fees. Each of us pays our own attorneys' fees unless the arbitrator finds that a claim was frivolous or brought for an improper purpose, or unless the law that applies to the claim allows the winning party to recover fees.

15.5 Exceptions

Either of us may bring an individual claim in small-claims court if it qualifies, and either of us may ask a court for temporary or preliminary injunctive relief to protect intellectual property, confidential information, or data security while an arbitration proceeds. Doing so does not waive arbitration.

15.6 No class actions

YOU AND NOVERA EACH AGREE THAT ANY DISPUTE WILL BE BROUGHT ONLY IN OUR INDIVIDUAL CAPACITIES AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE-ATTORNEY-GENERAL, OR REPRESENTATIVE PROCEEDING, AND THAT THE ARBITRATOR MAY NOT CONSOLIDATE CLAIMS OF DIFFERENT PEOPLE OR AWARD RELIEF TO ANYONE OTHER THAN THE PARTIES. If this Section 15.6 is found unenforceable as to a particular claim, that claim, and only that claim, will proceed in court rather than in arbitration.

15.7 No jury trial

WHETHER A DISPUTE IS RESOLVED IN ARBITRATION OR IN COURT, YOU AND NOVERA EACH WAIVE ANY RIGHT TO A TRIAL BY JURY.

15.8 Your right to opt out

You may opt out of this arbitration agreement by emailing support@itsnovera.com with the subject line "Arbitration opt-out", your name, and the email address on your account or order, within 30 days after you first accept these Terms. Opting out does not affect any other part of these Terms and does not affect any earlier arbitration agreement between you and Novera.

15.9 Survival and changes

This Section 15 survives the end of your relationship with Novera. If we change this Section in a way that materially affects your rights, you may reject the change by emailing us within 30 days of the "Last updated" date, in which case the version in force when you accepted these Terms will govern any dispute that arose before the change.

16. Text messages

Novera runs a text-message program. By entering your mobile number and opting in, you agree to receive recurring automated marketing and account texts from Novera at that number, which may include product news, offers, cart and order updates, and subscription reminders. Consent to texts is not a condition of any purchase. Message frequency varies. Message and data rates may apply, and carriers are not responsible for delayed or undelivered messages.

To stop at any time, reply STOP to any message; you will receive one final confirmation and nothing further unless you opt in again. For help, reply HELP or email support@itsnovera.com. By opting in you also agree to receive the disclosures about this program electronically; you may withdraw that consent, update your contact details, or request a paper copy at no charge by emailing support@itsnovera.com. You confirm that you are the owner or authorised user of the number you provide and that you will tell us if it changes. Our Privacy Policy explains how we handle your number.

17. Copyright complaints

We respect other people's intellectual property. If you believe content on the Site infringes a copyright you own or represent, email support@itsnovera.com with the subject line "Copyright notice" and include: a description of the work; where on the Site the material appears; your contact details; a statement that you have a good-faith belief the use is not authorised; a statement, under penalty of perjury, that the information is accurate and that you are the owner or authorised to act for the owner; and your physical or electronic signature. We will respond as the law requires.

18. Severability

If any part of these Terms is found to be invalid or unenforceable, that part will be enforced to the fullest extent the law allows and the rest of the Terms will remain in full force.

19. Changes to the Site, these Terms, and your access

We may change or discontinue the Site, or any part of it, at any time. We may also update these Terms; when we do, we post the new version here with a new "Last updated" date, and where a change materially affects your rights we will make reasonable efforts to give notice on the Site. A dispute is governed by the version of the Terms in force when it arose. Either of us may end this agreement at any time — you by stopping your use of the Site, and we by ending your access if we reasonably believe you have broken these Terms. Obligations that arose before termination survive it.

20. The whole agreement

These Terms, together with the policies linked above and any rules posted with a specific offer, are the entire agreement between you and Novera about the Site and replace any earlier version. If we do not enforce a provision on one occasion, we may still enforce it later. You may not assign these Terms; we may assign them to a successor of our business. Section headings are for convenience only.

21. Contact

The Site is operated by Novera, 211 S State College Blvd, Suite 321, Anaheim, CA 92806, United States. Email support@itsnovera.com, Monday–Friday, 9am–5pm PST.